Help and FAQs

How do I update my details?

Your details can all be changed in your account, which can be accessed by clicking on your log in email address in the top right hand side beside the shopping basket icon

How do I change my order once it is placed?

If you need to make an amendment of your order please contact us at exercisebooks@hamelinbrands.com or 0800 254 5052

How do I cancel my order?

You may cancel your order at any time before the supply is made. If you do, you are to pay us on demand a reasonable cancellation charge which takes into account all work we have done under the agreement, all costs we have incurred and any costs we are committed to pay, and our loss of profit.

Can I track my delivery?

You can check on the status of your order by going into your account and clicking on orders. Alternatively, you can contact us at exercisebooks@hamelinbrands.com or 0800 254 5052 for an update.

When will my books be delivered?

If you order standard exercise books these will be delivered to you within 5 working days. If you have ordered your personalised exercise books through our fast track service, you will receive these 3 weeks from approval of your logo. If you have ordered your personalised exercise books through our Back to School Service, we operate an 8-week lead time. We will always give you a delivery from date when you place your order on the site or via email.

What is the delivery charge?

All orders that are £250 and above, after discounts, will be delivered to you free of charge. Any orders under £250 will be subject to a £30 delivery charge. (If you order is under £250 then look at our other products such as Filing, Ream and Notebooks.)

What size should my logo be?

All logos that are uploaded to our site should be in JPEG format and be a minimum of 200DPI. If you are unsure about the quality of your logo please continue to use it on the site. We check all logos before we print the books and if we feel that your logo needs to be re-drawn or require additional work to make it ready for print we will contact you and do this for you free of charge. If you are having trouble uploading your logo please contact us on 0800 254 5052 or email exercisebooks@hamelinbrands.com

How to print copy of order?

A copy of your order will be sent to the email address that is registered to your account as confirmation. Alternatively, you can access your order history and print this off in the ‘Order’ Section in your account area.

Can I get a sample?

We are unable to provide print samples however, we can supply you with a PDF Proof and samples of our standard exercise books. For more information please contact 0800 254 5052 or email exercisebooks@hamelinbrands.com

Can I have a different quality of book or a book not on the list?

This year are only able to offer the products that are provided on the website. However, we are continuing to look at the range and we will look to add additional products to our range in the future. Please email us atexercisebooks@hamelinbrands.com if there are any books you would like us to look into.

Can I have a better price?

We are confident that the price we list on our site will beat the current price from your supplier for personalised exercise books. Please contact us on 0800 254 5052 for more information. If this price is still more expensive than your current supplier please contact us and we will price match.

What if when they arrive they are not like my order?

All products that are personalised with your logo have be approved online by yourself before production. However, if you wish to raise a query about your order please email us on exercisebooks@hamelinbrands.com or call 0800 254 5052.

Why should I trust Hamelin?

Hamelin Brands Ltd is part of Europe’s largest manufacturer of all types of exercise books and has been in business for over 150 years, we are also known for our Brands: Oxford Black n’ Red, Oxford Campus, Basildon Bond and Challenge. For more information about us please visit www.hamelinbrands.co.uk.